Shipping policy
Shipping Policy
At Hartley & Bond, we are committed to delivering your premium smart casual apparel with absolute reliability and care. This policy outlines our shipping procedures, delivery timeframes, and consumer protections under the Australian Consumer Law (ACL).
1. Delivery Options & Timeframes We offer two distinct shipping methods for all orders placed on hartleybond.store:
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Standard Shipping (Free): * Cost: Free of charge for all customers.
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Delivery Time: 5 to 12 business days after dispatch.
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Express Shipping: * Cost: $3.00 AUD.
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Delivery Time: 5 to 8 business days after dispatch.
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Please note: Delivery timeframes are estimates and apply after the order has been dispatched from our warehouse. All dates, tracking updates, and dispatch schedules are recorded using the Australian date format (DD/MM/YYYY).
2. Dispatch & Handling Orders are processed and prepared for dispatch within 1 to 3 business days. Once your package leaves our facility, an automated email will be sent to support@hartleybond.store's customer log containing your unique tracking number so you can monitor its progress.
3. Lost & Damaged Parcels (ACL Compliance) In strict compliance with the Australian Consumer Law and ACCC guidelines, Hartley & Bond retains full responsibility for the safety and security of your items during transit. The responsibility only transfers to you once the product is physically in your possession or safely delivered to your designated address.
If your parcel is deemed lost by the courier or arrives damaged, we will gladly arrange a swift replacement or a full refund. Please contact our support team immediately at support@hartleybond.store with your order details.
4. Wrong Address & Redirects It is the customer's responsibility to ensure that the delivery address is entered correctly at checkout. Due to the rapid processing of our courier networks, we cannot favour requests to change or redirect delivery details once an order has been dispatched from our facility.